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How to Conduct a CNA That Gets Results

How to Conduct a CNA That Gets Results

by Jennifer Lane | Oct 4, 2022 | Advanced Sales Training, Advertising, C.N.A., Customer Needs Analysis, Customer Service, Sales Relationships

In sales, chances are that you’ve heard the acronym, C.N.A. It can stand for the Customer Needs Assessment or Conducting the Needs Assessment. It’s also known as the need analysis or the “tell me” Interview. There are lots of catchy names… but the end game is the...
New Training Tracks From P1 Learning!

New Training Tracks From P1 Learning!

by Jennifer Lane | Aug 5, 2021 | Communication, Customer Service, Digital Sales, Employee Training, Goal Management, Hiring, Online Training, Sales, Sales Training, Uncategorized

We live in a society that is constantly growing and evolving. What are you doing to ensure that you are staying on top of the latest trends and topics for your career? Where do you start? You could go online to search for information but how do you know that what you...
Generational Marketing

Generational Marketing

by Jennifer Lane | Sep 10, 2020 | Customer Service, Generational Marketing, Marketing, P1 Learning, Sales Relationships, Selling

When it comes to the consumer purchase path it’s no surprise that each generation has its perspective. So how does someone effectively market to them? Well, that’s a great question as it all depends on the generational lens you are looking through that...

Gathering Prospect Info

by Jennifer Lane | Mar 4, 2020 | Communication, Customer Service, Networking, Sales, Sales Relationships, Selling

Ah, prospecting. No, we’re not in the old west panning for gold in California… although, there is a case for sifting through rock and mud to find a few flakes of gold, right!? Instead, we’re talking about prospecting for potential clients. For those...

Internship Best Practices For Employers

by Jennifer Lane | Feb 5, 2020 | Communication, Customer Service, Internship, Sales, Sales Relationships, Workplace

Does this sound familiar? “Uh… yeah, I… would love to have an internship program to grow our company! Wait, do we offer internships? Do we pay our interns?”. Don’t worry, we’re not judging! Most companies love the idea of having an...

How Customers Want to Be Treated

by Jennifer Lane | Jan 9, 2020 | Communication, Customer Needs Analysis, Customer Service, Sales, Sales Relationships

Often there seems to be a breakdown between what companies think their customers want versus what their customers really want. Does this surprise you? It shouldn’t. Current customers want more than help with their problems… they want to know what you can...

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  • How to Handle Getting Ghosted
  • How to Conduct a CNA That Gets Results
  • 5 Tips to Help Mandate Compliance Training

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Recent Posts

5 Tips to Help You Stick to Your 2023 New Year’s Resolution

Tips on Setting Up Email Appointments

How to Handle Getting Ghosted

How to Conduct a CNA That Gets Results

5 Tips to Help Mandate Compliance Training

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