by Jennifer Lane | Jan 5, 2025 | Communication, Customer Service
Blog Written by Derron Steenbergen In today’s crowded marketplace, customer loyalty isn’t just a nice-to-have—it’s a critical differentiator between businesses that thrive and those that struggle. Customers don’t just want good service; they want personalized service...
by Jennifer Lane | Dec 1, 2023 | Advanced Sales Training, Advertising, Branding, Broadcast, C.N.A., Closing the Sale, Customer Needs Analysis, Customer Service, Digital, Digital Sales, Education, eLearning, Employee Training, Goal Management, Goals, Hiring, Jobs, Knowledge, Leadership, Leadership Styles, Management, Marketing, Motivation, Movitvation, Online Training, P1 Learning, P1 Selling, Proposal, Proposals, Prospecting, Recruitment, Rising Above, Sales, Sales Relationships, Team Dynamics, Teamwork, Ten-Minute Trainer, Ten-Minute Trainer Network, Tips, Training, Training Trends, Uncategorized, Webinar
Back by popular demand, Rising Above: A Virtual Sales & Management Summit will return on January 24 & 25th, 2024 for its 5th year in a row! This virtual summit is a great way to gather your team and kick off 2024! In past years, attendees have left this event...
by Jennifer Lane | Nov 3, 2023 | Advertising, Branding, Broadcast, Budgeting, Closing the Sale, Customer Needs Analysis, Customer Service, Getting Started, Goal Management, Goals, Interactive Sales, Marketing, Objection, Proposal, Proposals, Prospecting, Radio, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Tips, Training
Here we are on the cusp of another Winter. With Halloween now behind us, Thanksgiving upon us and Christmas and New Years just around the corner, this can be the time that you put yourself in a position to not only finish 2023 strong, but help jumpstart next year. ...
by Jennifer Lane | Sep 19, 2023 | Advanced Sales Training, Advertising, C.N.A., Closing the Sale, Customer Needs Analysis, Customer Service, Marketing, Marketing Pros, Performance, Planning, Proposals, Renewals, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Ten-Minute Trainer, Ten-Minute Trainer Network
Alright, let’s be honest. Sales is more than just a job to me; it’s a passion. We’re in the business of building trust, forging connections, and becoming the trusted advisor in all things related to the world of advertising. We’re not looking for...
by Jennifer Lane | Aug 31, 2023 | Advertising, Advertising In A Down Economy, Broadcast, C.N.A., Closing the Sale, Customer Needs Analysis, Customer Service, Sales Cycle, Sales Relationships, Sales Training, Uncategorized
Oh, it’s the delightful time of the year when many advertising contracts are due for renewal. Listen, everyone knows that retaining existing customers is more cost-effective than finding new ones. In fact, the White House Office of Consumer Affairs says it costs at...
by Jennifer Lane | Jul 19, 2023 | Advertising, C.N.A., Closing the Sale, Customer Needs Analysis, Customer Service, Digital, Digital Sales, Education, eLearning, Goal Management, Goals, Microlearning, Motivation, Movitvation, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Stress Management, Success, Ten-Minute Trainer, Ten-Minute Trainer Network, Tips, Training, Uncategorized, Work Performance, Work Stress
Summer is a great time to reflect on your goals and recharge for the last half of the year. It’s easy to get stuck in the day-to-day tasks, and sometimes lose sight of the big picture. Take a moment to ask yourself what goals you set for yourself at the beginning of...
