by Jennifer Lane | Aug 3, 2026 | Advanced Sales Training, Customer Needs Analysis, Customer Service, Digital Sales, Goals, Renewals, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Ten-Minute Trainer Network
As summer winds down, many sales professionals begin thinking about renewal season. The mistake is believing it starts in September or October. In reality, renewal season begins today. The strongest renewals are not won during the renewal meeting. They are earned...
by Jennifer Lane | Aug 2, 2026 | Chamber of Commerce, Chamber Leadership, Customer Service, Leadership, Leadership Development
Throughout my 21 years as a chamber executive, there was one analogy I used over and over with our members: The chamber is a bus—but it’s up to the members to drive it. Every business owner has a bus. It’s their company, their employees, their customers,...
by Jennifer Lane | Sep 30, 2025 | Customer Service, Renewals, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Speed and Swagger, Ten-Minute Trainer Network
Renewals are the lifeblood of sustainable growth. It’s always more efficient (and profitable) to keep existing clients than to chase new ones constantly. But renewals don’t happen by accident. They require intentional strategy, consistent communication, and strong...
by Jennifer Lane | Jan 5, 2025 | Communication, Customer Service
Blog Written by Derron Steenbergen In today’s crowded marketplace, customer loyalty isn’t just a nice-to-have—it’s a critical differentiator between businesses that thrive and those that struggle. Customers don’t just want good service; they want personalized service...
by Jennifer Lane | Dec 1, 2023 | Advanced Sales Training, Advertising, Branding, Broadcast, C.N.A., Closing the Sale, Customer Needs Analysis, Customer Service, Digital, Digital Sales, Education, eLearning, Employee Training, Goal Management, Goals, Hiring, Jobs, Knowledge, Leadership, Leadership Styles, Management, Marketing, Motivation, Movitvation, Online Training, P1 Learning, P1 Selling, Proposal, Proposals, Prospecting, Recruitment, Rising Above, Sales, Sales Relationships, Team Dynamics, Teamwork, Ten-Minute Trainer, Ten-Minute Trainer Network, Tips, Training, Training Trends, Uncategorized, Webinar
Back by popular demand, Rising Above: A Virtual Sales & Management Summit will return on January 24 & 25th, 2024 for its 5th year in a row! This virtual summit is a great way to gather your team and kick off 2024! In past years, attendees have left this event...
by Jennifer Lane | Nov 3, 2023 | Advertising, Branding, Broadcast, Budgeting, Closing the Sale, Customer Needs Analysis, Customer Service, Getting Started, Goal Management, Goals, Interactive Sales, Marketing, Objection, Proposal, Proposals, Prospecting, Radio, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Tips, Training
Here we are on the cusp of another Winter. With Halloween now behind us, Thanksgiving upon us and Christmas and New Years just around the corner, this can be the time that you put yourself in a position to not only finish 2023 strong, but help jumpstart next year. ...
