by Jennifer Lane | Oct 1, 2026 | Sales, Sales Cycle, Sales Relationships, Sales Training, Selling
October may be the season for ghosts—but disappearing clients are never fun. If prospects frequently vanish after promising conversations, Brandeis Hall has an important reminder: Ghosting usually begins before the client stops responding. The warning signs are often...
by Jennifer Lane | Aug 28, 2026 | Communication, Networking, Sales Relationships
If you ever watched How I Met Your Mother, you probably remember one of Barney Stinson’s favorite moves. He would walk up to someone, gesture toward his friend, and say: “Haaave you met Ted?” Then he would walk away. Now, I’m certainly not suggesting we adopt Barney’s...
by Jennifer Lane | Aug 4, 2026 | Spanish Blog
Cada año, sin falla, el mismo ciclo se repite. Un anunciante comienza a preguntar en agosto —a veces en septiembre—: “¿Qué podemos hacer para el Mes de la Herencia Hispana?” Y lo entiendo. La intención es real. El problema es el punto de partida. Porque cuando la...
by Jennifer Lane | Aug 3, 2026 | Advanced Sales Training, Customer Needs Analysis, Customer Service, Digital Sales, Goals, Renewals, Sales, Sales Cycle, Sales Relationships, Sales Training, Selling, Ten-Minute Trainer Network
As summer winds down, many sales professionals begin thinking about renewal season. The mistake is believing it starts in September or October. In reality, renewal season begins today. The strongest renewals are not won during the renewal meeting. They are earned...
by Jennifer Lane | Aug 2, 2026 | Chamber of Commerce, Chamber Leadership, Customer Service, Leadership, Leadership Development
Throughout my 21 years as a chamber executive, there was one analogy I used over and over with our members: The chamber is a bus—but it’s up to the members to drive it. Every business owner has a bus. It’s their company, their employees, their customers,...
