by Jennifer Lane | Jun 7, 2023 | Anti-Harassment, Bullying, Customer Service, DEI, Education, eLearning, Employee Training, Harassment, Human Resources, Leadership, Microlearning, New Hires, Sales Training, Ten-Minute Trainer, Ten-Minute Trainer Network, Workplace
Implicit Bias in Sales Conversations about diversity and bias can be uncomfortable, but it is important to understand the role that our own backgrounds, beliefs, and lifestyles can contribute to implicit bias. According to the National Institute of Health, updated...
by Jennifer Lane | Oct 4, 2022 | Advanced Sales Training, Advertising, C.N.A., Customer Needs Analysis, Customer Service, Sales Relationships
In sales, chances are that you’ve heard the acronym, C.N.A. It can stand for the Customer Needs Assessment or Conducting the Needs Assessment. It’s also known as the need analysis or the “tell me” Interview. There are lots of catchy names… but the end game is the...
by Joe Harrison | Aug 5, 2021 | Communication, Customer Service, Digital Sales, Employee Training, Goal Management, Hiring, Online Training, Sales, Sales Training, Uncategorized
We live in a society that is constantly growing and evolving. What are you doing to ensure that you are staying on top of the latest trends and topics for your career? Where do you start? You could go online to search for information but how do you know that what you...
by Joe Harrison | Sep 10, 2020 | Customer Service, Generational Marketing, Marketing, P1 Learning, Sales Relationships, Selling
When it comes to the consumer purchase path it’s no surprise that each generation has its perspective. So how does someone effectively market to them? Well, that’s a great question as it all depends on the generational lens you are looking through that...
by Joe Harrison | Mar 4, 2020 | Communication, Customer Service, Networking, Sales, Sales Relationships, Selling
Ah, prospecting. No, we’re not in the old west panning for gold in California… although, there is a case for sifting through rock and mud to find a few flakes of gold, right!? Instead, we’re talking about prospecting for potential clients. For those...
by Joe Harrison | Feb 5, 2020 | Communication, Customer Service, Internship, Sales, Sales Relationships, Workplace
Does this sound familiar? “Uh… yeah, I… would love to have an internship program to grow our company! Wait, do we offer internships? Do we pay our interns?”. Don’t worry, we’re not judging! Most companies love the idea of having an...
